Hangzhou Airport Informational Guide to Hangzhou Xiaoshan International Airport (HGH) - Non Official

Hangzhou Airport Services

Wi-Fi

Free Wi-Fi is available at Hangzhou Airport.

ATMs

There are ATMs available along the airport terminals.

Banking facilities

In the International Terminal, specifically in the International Departures Hall, there is a Bank of China office.

Opening hours: From 09:00 am to 15:45 pm.

For further information, please call: +86 571 86660102 / 86660104 / 86660105.

Currency Exchange

In both International and Domestic Terminals, find currency exchange counters.

For the Domestic Terminals, it is located in the Arrivals level (opening hours: From 09:00 am to 22:00 pm), regarding the International Terminal, find it also in the Arrivals level (opening hours: From 08:00 am to 23:00 pm).

Terminal Police Office

In case of robbery or loss of your passport, you may get to the Terminal Police Office, which is located in the Domestic Departures Hall.

For further information, please call: +86 571 86662253 / 86662581.

Medical Services

Completely equipped with all the needed facilities, the first-aid centre is available 24 hours to assist passengers who may require.

Find the first aid room at Hangzhou Airport located in the opposite side of Gate 16, close to the waiting area.

For inquiries, please call: +86 571 86662120.

Information counters

For any information regarding the airport, you can get to any of the information desks available in the terminal building.

Find them at the Entrance 1 and 5 of the Domestic Departures Hall and at the Entrance 3 of the International Departures Hall.

To get further information, please call: +86 571 8666 2404.

Hangzhou Tourist Centre

For any useful information regarding ticketing, hotel booking, shopping, and any tourist information you may need, you can get to the Hangzhou Tourist Centre, which is located in the opposite side of the Arrivals Hall of the Domestic Terminal.

You can obtain further information by calling +86 571 96299.

Useful numbers

Airport information: +86 8666 2404

Baggage information: +86 8666 24119

Lost & Found: +86 571 86662530

lost and found 

the lost and found office is located opposite to gate 12 in the arrival hall of the terminal and behind the information desk in the arrival hall.

luggage storage 

The luggage storage is located at the back of check-in island F in the departure hall of the terminal; the lost and found office is located opposite to gate 12 in the arrival hall of the terminal and behind the information desk in the arrival hall.

How to charge for stored baggage: within 8 hours (including 8 hours): RMB10/piece; 8-16 hours (including 16 hours): RMB 15/piece; 16-24 hours (including 24 hours): RMB 20/piece; if more than 24 hours, the price will be accumulated according to this charging standard.

Working time for the luggage storage is 06:30-23:00, and the contact number is 83837005

smoking area

There are dedicated areas to smoke. 

other services

- Duty free shops
- Food and drink concessions
- Toilets
- Luggage trolleys
- Luggage storage
- Lockers
- Mobile chargers
- Smoking allowed areas
- Spa services
- First aid station
- Lost & found
- Transit desk
- Baggage information
- Water dispensers
- Business Centre
- Ctrip Vacation Experience Centre
- eLong Travel
- ManGocity.com Travel Service
- Hair Styling and Foot Massage

Lounges

Terminal 1 & 3

VIP Reception Area: Open from 06:00 am to 10:00 pm. Services: Snacks, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

- EasyGo Lounge No.7: Open from 06:30 am to 10:00 pm. Services: Premium food, Snacks, Wi-Fi. Please note it is a non-smoking facility.

- Hainan Airlines VIP Lounge: Open from first to last departure. Services: Premium food, Snacks, Wi-Fi, Newspapers, Magazines, Children’s area. Please note it is a non-smoking facility.

China Southern Sky Pearl Club: Open from 06:00 am to last departure. Services: Premium food, Snacks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV. Please note it is a non-smoking facility.

- Take A Nap Lounge: Open 24 hours. Services: Wi-Fi, TV. Please note it is a non-smoking facility.

- ICBC VIP Lounge: Open from 06:30 am to 10:00 pm. Services: Snacks, Wi-Fi, Newspapers, Magazines, TV, Internet Terminals, Telephones.

- China Eastern First and Business Class Lounge: Open from first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones, Smoking area.

XiamenAir First Class Lounge: From first to last departure. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Telephones. Please note it is a non-smoking facility.

- Hangzhou Xiaoshan Airport VIP No.6 Lounge: Open from 06:30 am to 10:00 pm. Services: Premium food, Snacks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals. Please note it is a non-smoking facility.

Terminal 2

ICBC VIP Lounge: Open from 06:30 am to 10:00 pm. Services: Snacks, Wi-Fi, Newspapers, Magazines, TV, Internet terminals, Telephones.

Hangzhou Xiaoshan Airport First Class Lounge: Open from 06:30 am to last departure. Services: Premium food, Snacks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers. Please note it is a non-smoking facility.

EasyGo VIP International Lounge: Open from 06:30 am to 11:00 pm. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines. Please note it is a non-smoking facility.