Hangzhou Airport Guide to Hangzhou Xiaoshan International Airport (HGH)

Hangzhou Airport Services

Hangzhou Airport has plenty of services to accommodate their passengers while waiting for their flight.

Within the airport terminals you can find food & drink and leisure services such as restaurants, cafés, shops, etc.


There are ATMs available along the airport terminals.

Banking facilities

In the International Terminal, specifically in the International Departures Hall, there is a Bank of Chine office. Opening hours: From 09:00 am to 15:45 pm. For further information, please call: +86 571 86660102 / 86660104 / 86660105.

Currency Exchange

In both International and Domestic Terminals, find currency exchange counters. For the Domestic Terminal, it is located in the Arrivals level (opening hours: From 09:00 am to 22:00 pm), regarding the International Terminal, find it also in the Arrivals level (opening hours: From 08:00 am to 23:00 pm).

Terminal Police Office

In case of robbery or loss of your passport, you may get to the Terminal Police Office, which is located in the Domestic Departures Hall. For further information, please call: +86 571 86662253 / 86662581.

Medical Services

Completely equipped with all the needed facilities, the first-aid centre is available 24 hours to assist passengers who may require. Find the first aid room at Hangzhou Airport located in the opposite side of Gate 16, close to the waiting area. For inquiries, please call: +86 571 86662120.

Information counters

For any information regarding any kind of information about the airport, you can get to any of the information desks available in the terminal building. Find them at the Entrance 1 and 5 of the Domestic Departures Hall and at the Entrance 3 of the International Departures Hall. To get further information, please call: +86 571 8666 2404.

Hangzhou Tourist Centre

For any useful information regarding ticketing, hotel booking, shopping, and any touristic information you may need, you can get to the Hangzhou Tourist Centre, which is located in the opposite side of the Arrivals Hall of the Domestic Terminal. You can obtain further information by calling +86 571 96299.


Some of the services offered are:

- Free Wi-Fi connection
- Airport lounges
- ATMs
- Currency exchange
- Duty free shops
- Food and drink concessions
- Information desk
- Toilets
- Luggage trolleys
- Luggage storage
- Lockers
- Mobile chargers
- Smoking allowed areas
- Spa services
- First aid station
- Lost & found
- Transit desk
- Baggage information
- Police station
- Water dispensers
- Business Centre
- Tourist Advice
- Ctrip Vacation Experience Centre
- eLong Travel
- ManGocity.com Travel Service
- Hair Styling and Foot Massage